Shipping policy

Shipping & Delivery

At KOYO Flow, every order is carefully prepared and dispatched to ensure it reaches you safely and on time.

Orders are typically processed and dispatched within 72 working hours
Processing timelines may extend during peak periods such as Diwali, Onam, Holi, Eid, or other high-demand phases

All orders are dispatched from our facilities in:

Noida & Roorkee, India

Delivery timelines vary based on location:

3–5 days

5–7 days

7–10 days

Up to 14 days

Most orders are delivered within 5–10 days, including processing time

We work with reliable logistics partners including:

Delhivery, Amazon, DTDC, and other trusted carriers

Courier partner selection may vary based on delivery location and serviceability.

Once your order is dispatched, you will receive:

Partial COD is available for most serviceable locations.

Customers may reserve their order by paying a small advance amount, with the remaining balance payable at delivery.

Certain locations may require prepaid checkout depending on courier serviceability.

Courier partners will attempt delivery as per their standard process.

Please ensure someone is available at the delivery address and reachable on call during the delivery window.

Repeated delivery failures or non-acceptance of COD orders may affect future COD availability.

Please ensure that shipping address and contact details are entered correctly at checkout.

Incorrect or incomplete information may lead to delivery delays or additional shipping charges.

While we aim to deliver within committed timelines, delays may occur due to:

Delivery timelines are estimates and not guaranteed dates.

We reserve the right to:

If your package appears damaged at the time of delivery:

This helps us resolve the issue quickly under our replacement policy.